Deliveries are only possible within Europe.
In our online shop www.nolae.eu, your order is free of shipping costs within Germany if the total amount is more than EUR 60.00. Orders with a total amount of less than EUR 60.00 will be charged a flat rate of EUR 4.95 for shipping.
Parcels to other European countries will be charged with a flat rate of EUR 12,95 or 8,95 if value is above EUR 60.
Currently, we ship our goods exclusively with DHL.
DHL's standard delivery time for parcels within Germany is 1-2 days. Please inform us if you do not receive your goods within one week AFTER shipping confirmation. We will then contact DHL to investigate.
If you have any questions about shipping, payment or anything else, please contact us at info@kpop-town.de or on Instagram. We usually reply within 2 working days.
Information about the calculation of the delivery date
The period for delivery begins with payment in advance on the day after issuing the payment order to the transferring bank or with other payment methods on the day after conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day. In the case of pre-orders and extra orders, the delivery times stated in the item description must be taken into account.
Terms of payment
We offer you several possibilities to pay your order:
Bank transfer (prepayment)
The invoice amount is to be transferred to our account within 7 days after receipt of the e-mail with our declaration of acceptance. Payments that are not made within the 7 day period will be irrevocably cancelled without further reminder!
PayPal
Direct debit, credit card, purchase on account
(via PayPal PLUS, no PayPal account is required)
Klarna purchase on account
(In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden)
The payment period is 14 days from the date of dispatch of the goods/ticket/ or, in the case of other services, the provision of the service. The terms and conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
Note: Klarna purchase on account is not available for pre-order orders.
eps-Überweisung (only for deliveries to Austria)
You can find more information at https://www.eps-ueberweisung.at.
The use of the Klarna purchase on account payment method requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of the address and credit check within the scope of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany/Austria.
Returns
Please inform us in advance about your return at info@kpop-town.de and enclose our cancellation form with your return. Please send the return to the following address:
K-Pop Town UG
Lise-Meitner-Staße 39
10589 Berlin
Germany